Draft — not yet in force. Final text after legal review.
In short
- Your health information is private. Your consults, messages, prescriptions, lab requests and vitals are seen by you and the doctors treating you. StaffCare staff see them only to keep the service safe, and every look is recorded.
- Your employer never sees your health information. They see totals only, such as how many consults their staff had this month. A sick note reaches them only if you choose to share it.
- Partner pharmacies and labs you choose are told only what they need: the code, the medicine or tests, and your first name, last initial and member number.
- You can ask for a copy of your information, or for it to be corrected or deleted, by contacting StaffCare.
- We do not sell your information or use it for advertising.
What we collect and why
| Information | Why | Who can see it |
|---|---|---|
| Name, phone number, member number, department, employer | To run your membership, sign you in by text message, and tell you who provides your care | You; your employer (never your health information); StaffCare operations |
| What you tell us when you request help, your messages, call details (not recordings), the doctor's notes | To give you care and keep a medical record, as the law requires | You; the doctors treating you; StaffCare operations for safety and quality reviews (every access is logged) |
| Prescriptions, lab requests, referral letters, sick notes | To get you medicine, tests and time off | You; your doctor; the partner you choose (code and items only); your employer only for a sick note you share |
| Vitals you log (Plus plan) | So you and the doctor assigned to your consult can see trends | You; the doctor assigned to your consult (after it ends, only readings up to then; every view is logged); never your employer |
| Mood check-ins | For you | You only |
| Device and app information, sign-in records | Security and fixing problems | StaffCare operations |
Calls
Voice and video calls are carried by our provider Agora. We do not record calls.
How long we keep it
Medical records are kept for the period clinical record-keeping rules require after your last consult [period to be confirmed]. Other information is deleted or anonymised when it is no longer needed.
Your rights
Under Ghana's Data Protection Act, 2012 (Act 843) you can ask to see the information we hold about you, have it corrected, object to some uses, and ask for deletion where the law allows (medical records may have to be kept). Write to support@staffcaregh.com. You can also complain to the Data Protection Commission.